Cancellation and Refund Policy

Real Black Love Cancellation and Refund Policy

Last Updated April 2023

Also, in the event that you pre-decease before the end of the Services, your estate shall be entitled to a refund of the unused portion of the Services. In the event that you become disabled with a condition that precludes you from using the Services (as verified in writing by a physician) for a period of greater than six months, you shall be entitled to a refund of that portion of any payment you had made for the Services which is allocable to the period after your disability by providing us notice in the same manner as you request a refund as set forth above.

Generally, if you are accepted as a Real Black Love client, as described in Real Black Love’s Service Agreement, all purchases from Real Black Love are FINAL, although special terms may apply if you live in certain states as set forth above or if there are special circumstances described herein. 

Candidate Subscriptions. Non-match inclusive, “Candidate Subscription” services are offered and include availability for matching with Real Black Love Clients only. Candidate subscriptions provide one (1) year of potential matching and are non-refundable, and non-transferrable, in all circumstances. Candidate Members may cancel at any time if they want to opt out of matching by notifying hello@realblacklove.com. Real Black Love reserves the right to terminate membership without refund and refuse future service for: problematic date conduct; repeated unavailability and/or date cancellation; and, inappropriate or discourteous behavior toward any Real Black Love customer or team member. None of the foregoing terms apply to Membership Subscriptions.

Client Subscriptions. The match inclusive Real Black Love services are offered as “VIP” and may include a designated number of matches, professional photoshoot, plus personal coaching sessions, according to your choice of Real Black Love’s match package options, to be used consecutively until completion of your service package. 

All clients are purchasing Real Black Love’s Services. You are not only purchasing a specific number of matches, you are also purchasing time spent with a matchmaker, and internal Real Black Love support teams, and their interactions and insights with you pursuant to their service of your experience. Part of this insight may include date conduct insights, date preparation, and general dating advice. In addition, you are purchasing, via the implementation of your matchmaker in conjunction with internal support teams, access to Real Black Love’s proprietary matching technology and candidate pool. 

If you have purchased a VIP service package, you are also purchasing, in addition to the services listed above, the immediate commencement of the services of one of Real Black Love’s premier matchmakers, national candidate searching, and targeted candidate recruiting. 

Some match package service offerings may include a designated number of personal coaching sessions (“coaching sessions”) with a certified Real Black Love coach. The coaching sessions are merged into the total match package price and are an inextricable part thereof. As such, the coaching sessions are non-refundable and non-transferable under any circumstances.

CLIENT REFUND POLICY

This Cancellation and Refund Policy (“Policy”) offers resolution and remedies tailored to your experience and the value you have gained from your experience. You acknowledge and agree that, as of the date of your selection as a Client, Real Black Love has already commenced preparing for and actually performing the Services, and that our fees will be deemed to have been earned on the Effective Date and will thereafter be non-refundable except as set forth herein. 

This Cancellation and Refund Policy applies to all new Real Black Love clients regardless of designated package status, including: VIP clients; all clients renewing their Real Black Love service, aka “renewal clients”; as well as seasonal, holiday, and promotional packages. The Policy also applies to Real Black Love’s personal coaching services, offered for purchase in addition to matchmaking services.

Real Black Love Termination Based on Participation / Conduct: In addition, if: (1) you consistently or repeatedly refuse an introduction to selected matches; (2) you exhibit a problematic or repeated lack of availability to either the matchmaker or to your matches; (3) matches report to us that you behaved poorly; (4) you provided false or misleading information to either us or to selected matches; or (5) you violate any of the terms of your agreement with us, you will forfeit matches and we may terminate your account if we are unable to satisfactorily resolve such issue in our sole discretion. You will then lose any unused matches and you will not be entitled to a refund for the Services.

CANCELLATION AND REFUND PROCEDURE 

You may also mail or deliver a signed and dated notice to: Real Black Love, RealBlackLove.com LLC – 14316 Reese Blvd. West Suite B #6014 Huntersville, NC 28078 subject to the Terms of Use.  Once we have received your request for cancellation or a refund, we will evaluate the request and inform you promptly if you qualify for a refund.  Approved refunds will be posted promptly and may be subject to certain credit card processing fees. 

Notwithstanding anything to the contrary, any refund set forth in this Cancellation and Refund Policy is calculated on a pro rata basis for unused Match Cycles after subtracting the Onboarding and General Service Fee from the total amount paid for the applicable package.  You must sign Real Black Love’s standard Settlement and Release Agreement to accept your refund. 

You must use our refund process prior to initiating any refund remedy (including any “chargeback” or other refund programs) directly through your banking institution.  If you do so prior to going through our refund process, we will consider your refund request null and void, and we will no longer be able to assist you with your request. In the event that your banking or credit institutions resolve your claim in Real Black Love’s favor, then you will forfeit any and all remaining Services and will not be refunded.

TERMINATION OF SERVICES 

This Cancellation and Refund Policy sets forth your sole and exclusive remedy and Real Black Love’s sole liability for any dissatisfaction you may have with any of the Services. Real Black Love reserves the right to modify the Website and Terms of Service at our sole discretion. If you have any questions or concerns relative to this Cancellation and Refund Policy, please email us at hello@realblacklove.com